Terms and Conditions Home Shop

Table of Contents:

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Obligations of the consumer during the cooling-off period

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

Article 9 - Obligations of the entrepreneur in the event of withdrawal

Article 10 - Exclusion of right of withdrawal

Article 11 - The price

Article 12 - Fulfillment and additional guarantee

Article 13 - Delivery and execution

Article 14 - Duration transactions: duration, termination and renewal

Article 15 - Payment

Article 16 - Complaints procedure

Article 17 - Disputes

Article 18 - Industry guarantee

Article 19 - Additional or different provisions

Article 20 - Amendment of the General Terms and Conditions Thuiswinkel

Article 1 - Definitions

In these terms and conditions, the following terms shall apply:

1. Additional agreement : an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these things, digital content and/or services are provided by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur;

2. Cooling-off period : the period within which the consumer can exercise his right of withdrawal;

3. Consumer : the natural person who does not act for purposes related to his commercial, business, craft or professional activity;

4. Day : calendar day;

5. Digital content : data produced and delivered in digital form;

6. Duration agreement : an agreement that extends to the regular delivery of goods, services and/or digital content for a certain period of time;

7. Durable medium: any device - including e-mail - that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that future consultation or use for a period of time that is tailored to the purpose for which the information is intended, and that enables unchanged reproduction of the stored information;

8. Right of withdrawal : the possibility of the consumer to withdraw from the distance contract within the cooling-off period;

9. Entrepreneur : the natural or legal person who is a member of Thuiswinkel.org and offers products, (access to) digital content and/or services to consumers remotely;

10. Distance contract : an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products, digital content and/or services, whereby, up to and including the conclusion of the agreement, one or more techniques for distance communication are exclusively or also used;

11. Model withdrawal form : the European model withdrawal form included in Annex I of these conditions. Annex I does not have to be made available if the consumer does not have a right of withdrawal in respect of his order;

12. Technology for distance communication : means that can be used for the conclusion of a contract, without the consumer and entrepreneur having to be in the same room at the same time.

Article 2 - Identity of the entrepreneur

Name of entrepreneur: NRG fitness BV

Acting under the name/names:

NRG fitness BV

Establishment address:

Vang 4-6
4661 TX Halsteren
Netherlands

Phone number: +31165512605

Accessibility:

From Monday to Friday from 09:00 to 16:30

E-mail address: info@nrfitnessglobal.com

Chamber of Commerce number: 64918114

VAT number: NL855902620B01

If the activity of the entrepreneur is subject to a relevant licensing system: the

information on the supervisory authority.

If the entrepreneur exercises a regulated profession:

• the professional association or organisation to which it is affiliated;

• the professional title, the place in the EU or the European Economic Area where it was granted;

• a reference to the professional rules applicable in the Netherlands and indications of where and how these professional rules are accessible.

Article 3 - Applicability

1. These general terms and conditions apply to every offer of the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate before the distance contract is concluded how the general terms and conditions can be viewed by the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.

3. If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer electronically by electronic means that it can be easily stored by the consumer on a durable medium by the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be taken into account electronically and that they will be sent electronically or otherwise free of charge at the request of the consumer.

4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and the consumer may, in the event of conflicting conditions, always invoke the applicable provision that is most favorable to him.

Article 4 - The offer

1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, they are a true representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

3. Each offer contains such information that it is clear to the consumer what the rights and obligations are attached to the acceptance of the offer.

Article 5 - The agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, at the time of acceptance by the consumer of the offer and the fulfilment of the conditions set out therein.

2. If the consumer has accepted the offer electronically, the entrepreneur immediately confirms the receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures for this purpose.

4. The entrepreneur can inform himself within legal frameworks - whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the execution.

5. The entrepreneur will, at the latest upon delivery of the product, service or digital content to the consumer, send the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

6. the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;

7. the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

8. the information about warranties and existing service after purchase;

9. the price including all taxes of the product, service or digital content; where applicable the cost of delivery; and the method of payment, delivery or execution of the distance contract;

10. the requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration;

11. if the consumer has a right of withdrawal, the model withdrawal form.

12. In the event of a duration transaction, the provision in the previous paragraph shall only apply to the first delivery.

Article 6 - Right of withdrawal

For products:

1. The consumer may terminate an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but does not oblige him to state his reason(s).

2. The cooling-off period referred to in paragraph 1 shall start on the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product, or:

3. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order of several products with a different delivery time.

4. if the delivery of a product consists of several consignments or parts: the day on which the consumer, or a third party designated by him, received the last consignment or the last part;

5. in the case of contracts for regular delivery of products for a certain period: the day on which the consumer, or a third party designated by him, has received the first product.

For services and digital content that is not provided on a material medium:

3. The consumer may terminate a service agreement and an agreement for the delivery of digital content that has not been delivered on a material medium for a minimum of 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but does not oblige him to state his reason(s).

4. The cooling-off period referred to in paragraph 3 starts on the day following the conclusion of the agreement.

Extended cooling-off period for products, services and digital content that has not been delivered on a material medium if not informed about right of withdrawal:

5. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period established in accordance with the previous paragraphs of this article.

6. If the entrepreneur has provided the information referred to in the preceding paragraph to the consumer within twelve months of the effective date of the original cooling-off period, the cooling-off period shall expire 14 days after the day on which the consumer has received that information.

Article 7 - Obligations of the consumer during the cooling-off period

1. During the cooling-off period, the consumer will handle the product and packaging carefully. It will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The starting point here is that the consumer is only allowed to handle and inspect the product as he would be allowed to do in a store.

2. The consumer is only liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1.

3. The consumer is not liable for depreciation of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

1. If the consumer makes use of his right of withdrawal, he will report this to the entrepreneur within the cooling-off period by means of the model form for withdrawal or in other unambiguous way.

2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer will return the product, or hand it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to pick up the product himself. In any case, the consumer has complied with the return period if he returns the product before the cooling-off period has expired.

3. The consumer shall return the product with all delivered accessories, if reasonably possible in original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.

4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

5. The consumer bears the direct cost of returning the product. If the entrepreneur has not reported that the consumer must bear these costs or if the entrepreneur indicates that he is bearing the costs himself, the consumer does not have to bear the costs for return.

6. If the consumer revokes after first having expressly requested that the provision of the service or the supply of gas, water or electricity that have not been made ready for sale in a limited volume or certain quantity commences during the cooling-off period, the consumer owes the entrepreneur an amount that is proportional to that part of the obligation that has been fulfilled by the entrepreneur at the time of withdrawal, compared with the full fulfillment of the commitment.

7. The consumer shall not bear any costs for the performance of services or the supply of water, gas or electricity, which have not been made ready for sale in a limited volume or quantity, or to the supply of district heating, if:

8. the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement in the event of withdrawal or the model form for withdrawal, or;

9. the consumer has not expressly requested the commencement of the performance of the service or supply of gas, water, electricity or district heating during the cooling-off period.

10. The consumer shall not bear any costs for the full or partial delivery of digital content not supplied on a material medium, if:

11. he did not expressly agree to the commencement of the fulfilment of the agreement before the end of the cooling-off period prior to its delivery;

12. he has not acknowledged losing his right of withdrawal in granting his consent; or

13. the entrepreneur has failed to confirm this statement from the consumer.

14. If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.

Article 9 - Obligations of the entrepreneur in the event of withdrawal

1. If the entrepreneur allows the notification of withdrawal by the consumer in an electronic manner, he will immediately send a confirmation of receipt after receipt of this notification.

2. The entrepreneur reimburses all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to pick up the product himself, he may wait to pay back until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier.

3. The entrepreneur uses the same means of payment that the consumer has used for reimbursement, unless the consumer agrees to another method. The refund is free of charge for the consumer.

4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to refund the additional costs for the more expensive method.

Article 10 - Exclusion of right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement:

1. Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period

2. Agreements concluded during a public auction. A public auction means a sales method whereby products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and/or services;

3. Service Agreements, after full performance of the service, but only if:

4. the execution has begun with the express prior consent of the consumer; and

5. the consumer has declared that he loses his right of withdrawal as soon as the entrepreneur has fully executed the agreement;

6. Package holidays as referred to in Article 7:500 of the Dutch Civil Code and contracts of passenger transport;

7. Service agreements for the provision of accommodation, if the agreement provides for a certain date or period of execution and other than for residential purposes, freight transport, car rental services and catering;

8. Agreements relating to leisure activities, if the agreement provides for a certain date or period of implementation thereof;

9. Products manufactured according to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;

10. Products that spoil quickly or have a limited shelf life;

11. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;

12. Products that, by their nature, are irrevocably mixed with other products after delivery;

13. Alcoholic beverages whose price was agreed upon at the conclusion of the agreement, but whose delivery can only take place after 30 days, and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence;

14. Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;

15. Kranten, tijdschriften of magazines, met uitzondering van abonnementen hierop;

16. De levering van digitale inhoud anders dan op een materiële drager, maar alleen als:

17. the execution has begun with the express prior consent of the consumer; and

18. de consument heeft verklaard dat hij hiermee zijn herroepingsrecht verliest.

Artikel 11 - De prijs

1. Gedurende de in het aanbod vermelde geldigheidsduur worden de prijzen van de aangeboden producten en/of diensten niet verhoogd, behoudens prijswijzigingen als gevolg van veranderingen in btw-tarieven.

2. In afwijking van het vorige lid kan de ondernemer producten of diensten waarvan de prijzen gebonden zijn aan schommelingen op de financiële markt en waar de ondernemer geen invloed op heeft, met variabele prijzen aanbieden. Deze gebondenheid aan schommelingen en het feit dat eventueel vermelde prijzen richtprijzen zijn, worden bij het aanbod vermeld.

3. Prijsverhogingen binnen 3 maanden na de totstandkoming van de overeenkomst zijn alleen toegestaan indien zij het gevolg zijn van wettelijke regelingen of bepalingen.

4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

5. these are the result of legal regulations or provisions; or

6. de consument de bevoegdheid heeft de overeenkomst op te zeggen met ingang van de dag waarop de prijsverhoging ingaat.

7. De in het aanbod van producten of diensten genoemde prijzen zijn inclusief btw.

Artikel 12 - Nakoming overeenkomst en extra garantie

1. De ondernemer staat er voor in dat de producten en/of diensten voldoen aan de overeenkomst, de in het aanbod vermelde specificaties, aan de redelijke eisen van deugdelijkheid en/of bruikbaarheid en de op de datum van de totstandkoming van de overeenkomst bestaande wettelijke bepalingen en/of overheidsvoorschriften. Indien overeengekomen staat de ondernemer er tevens voor in dat het product geschikt is voor ander dan normaal gebruik.

2. Een door de ondernemer, diens toeleverancier, fabrikant of importeur verstrekte extra garantie beperkt nimmer de wettelijke rechten en vorderingen die de consument op grond van de overeenkomst tegenover de ondernemer kan doen gelden indien de ondernemer is tekortgeschoten in de nakoming van zijn deel van de overeenkomst.

3. Additional warranty means any obligation of the entrepreneur, his supplier, importer or producer in which he assigns to the consumer certain rights or claims that go beyond what it is legally obliged to do in case he has failed to comply with his part of the agreement.

Article 13 - Delivery and execution

1. De ondernemer zal de grootst mogelijke zorgvuldigheid in acht nemen bij het in ontvangst nemen en bij de uitvoering van bestellingen van producten en bij de beoordeling van aanvragen tot verlening van diensten.

2. The place of delivery is the address that the consumer has made known to the entrepreneur.

3. Subject to what is stated in article 4 of these general terms and conditions, the entrepreneur will execute accepted orders with due speed but no later than within 30 days, unless another delivery period has been agreed. If the delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will receive notice of this no later than 30 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs and to any compensation.

4. After dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid without delay.

5. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and announced representative to the entrepreneur, unless explicitly agreed otherwise.

Article 14 - Duration transactions: duration, termination and renewal

Termination:

1. De consument kan een overeenkomst die voor onbepaalde tijd is aangegaan en die strekt tot het geregeld afleveren van producten (elektriciteit daaronder begrepen) of diensten, te allen tijde opzeggen met inachtneming van daartoe overeengekomen opzeggingsregels en een opzegtermijn van ten hoogste één maand.

2. The consumer may terminate an agreement that has been entered into for a fixed period and that extends to the regular delivery of products (including electricity) or services, at any time at the end of the fixed duration with due observance of the agreed termination rules and a notice period of no more than one month.

3. The consumer may:

   • terminate at all times and not be limited to termination at a certain time or in a specified period;

   • at least cancel in the same way as they have been entered into by him;

   • altijd opzeggen met dezelfde opzegtermijn als de ondernemer voor zichzelf heeft bedongen.

Verlenging:

4. Een overeenkomst die voor bepaalde tijd is aangegaan en die strekt tot het geregeld afleveren van producten (elektriciteit daaronder begrepen) of diensten, mag niet stilzwijgend worden verlengd of vernieuwd voor een bepaalde duur.

5. In afwijking van het vorige lid mag een overeenkomst die voor bepaalde tijd is aangegaan en die strekt tot het geregeld afleveren van dag- nieuws- en weekbladen en tijdschriften stilzwijgend worden verlengd voor een bepaalde duur van maximaal drie maanden, als de consument deze verlengde overeenkomst tegen het einde van de verlenging kan opzeggen met een opzegtermijn van ten hoogste één maand.

6. Een overeenkomst die voor bepaalde tijd is aangegaan en die strekt tot het geregeld afleveren van producten of diensten, mag alleen stilzwijgend voor onbepaalde duur worden verlengd als de consument te allen tijde mag opzeggen met een opzegtermijn van ten hoogste één maand. De opzegtermijn is ten hoogste drie maanden in geval de overeenkomst strekt tot het geregeld, maar minder dan eenmaal per maand, afleveren van dag-, nieuws- en weekbladen en tijdschriften.

7. An agreement with a limited duration until the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and automatically ends after the trial or introduction period.

Duur:

8. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time with a notice period of no more than one month, unless the reasonableness and fairness oppose termination before the end of the agreed duration.

Article 15 - Payment

1. Voor zover niet anders is bepaald in de overeenkomst of aanvullende voorwaarden, dienen de door de consument verschuldigde bedragen te worden voldaan binnen 14 dagen na het ingaan van de bedenktermijn, of bij het ontbreken van een bedenktermijn binnen 14 dagen na het sluiten van de overeenkomst. In geval van een overeenkomst tot het verlenen van een dienst, vangt deze termijn aan op de dag nadat de consument de bevestiging van de overeenkomst heeft ontvangen.

2. When selling products to consumers, the consumer may never be obliged to pay more than 50% in advance in general terms and conditions. When advance payment has been stipulated, the consumer cannot assert any right regarding the execution of the relevant order or service(s), before the stipulated advance payment has taken place.

3. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.

4. If the consumer does not meet his payment obligation(s) in time, after he has been informed by the entrepreneur of the late payment and the entrepreneur has awarded the consumer a period of 14 days, starting the day after receipt of the reminder, to still meet his payment obligations, after the absence of payment within this 14-day period, on the amount still owed, the statutory interest is due and the entrepreneur is entitled to pay the extrajudicial costs incurred by him These collection costs are maximum: 15% on outstanding amounts up to € 2,500,=; 10% over the following € 2,500,= and 5% over the next € 5,000,= with a minimum of € 40,=. The entrepreneur may deviate from the aforementioned amounts and percentages for the benefit of the consumer.

Article 16 - Complaints procedure

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.

3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.

4. A complaint about a product, service or the service of the entrepreneur can also be submitted via a complaint form on the consumer page of the website of Thuiswinkel.org thuiswinkel.org. The complaint will then be sent to both the entrepreneur and Thuiswinkel.org.

5. The consumer must give the entrepreneur at least 4 weeks to resolve the complaint by mutual agreement. After this period, a dispute arises that is susceptible to the dispute settlement.

Article 17 - Disputes

1. Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. If the entrepreneur focuses his activities on the country where the consumer lives, the consumer can always rely on the mandatory consumer law of his country.

2. Disputes between the consumer and the entrepreneur about the conclusion or execution of agreements with regard to products and services to be delivered or delivered by this entrepreneur, can, subject to the following, both by the consumer and the entrepreneur be submitted to the Disputes Committee Thuiswinkel, PO Box 90600, 2509 LP in The Hague (sgc.nl).

3. A dispute will only be dealt with by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.

4. If the complaint does not lead to a solution, the dispute must be brought before the Disputes Committee no later than 12 months after the date on which the consumer submitted the complaint to the entrepreneur, in writing or in another form to be determined by the Commission.

5. If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. Preferably, the consumer first reports this to the entrepreneur.

6. If the entrepreneur wishes to submit a dispute to the Disputes Committee , the consumer will have to pronounce in writing within five weeks after a request made by the entrepreneur in writing whether he wishes to do so or whether he wishes to have the dispute dealt with by the competent court. If the entrepreneur does not understand the choice of the consumer within the period of five weeks, the entrepreneur is entitled to submit the dispute to the competent court.

7. The Disputes Committee makes a decision under the conditions as set out in the rules of the Disputes Committee (degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). The decisions of the Disputes Committee shall be made by way of binding advice.

8. The Disputes Committee will not deal with a dispute or cease the treatment, if the entrepreneur has been granted suspension of payment, has fallen into bankruptcy or has actually terminated his business activities, before a dispute has been dealt with by the committee at the hearing and a final ruling has been made.

9. If, in addition to the Disputes Committee Thuiswinkel, another recognized or affiliated dispute committee with the Foundation for Consumer Affairs (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the Disputes Committee Thuiswinkel is preferably competent for disputes relating to mainly the method of distance selling or service provision. For all other disputes the other recognized SGC or Kifid affiliated disputes committee.

Article 18 - Industry guarantee

1. org guarantees the fulfilment of the binding opinions of the Disputes Committee Thuiswinkel by its members, unless the member decides to submit the binding opinion to the court for review within two months after its dispatch. This guarantee shall revive, if the binding opinion has been maintained after review by the court and the judgment proving this has gone into effect of ordained. Up to a maximum of €10,000,- per binding advice, this amount will be paid by Thuiswinkel.org to the consumer. For amounts greater than €10,000,- per binding advice, €10,000,- will be paid. For the multiple, Thuiswinkel.org has an effort obligation to ensure that the member complies with the binding advice.

2. For the application of this guarantee, it is required that the consumer make a written appeal to Thuiswinkel.org and that he transfers his claim to the entrepreneur to Thuiswinkel.org. If the claim on the entrepreneur exceeds € 10,000, the consumer is offered his claim to the consumer to transfer his claim to Thuiswinkel.org in his own name and costs, insofar as it exceeds the amount of € 10,000, -, after which this organization will request the payment in law in its own name and costs in order to satisfy the consumer.

Article 19 - Additional or different provisions

Additional or different provisions of these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

Article 20 - Amendment of the General Terms and Conditions Thuiswinkel

1. Changes to these terms and conditions shall only be effective after they have been published in the appropriate manner, provided that, in the event of any applicable changes during the term of an offer, the provision most favourable to the consumer will prevail.

Thuiswinkel.org

www.thuiswinkel.org

Horaplantsoen 20, 6717 LT Ede

PO Box 7001, 6710 CB Ede

Annex I: Model withdrawal form

Model withdrawal form

(only fill out and return this form when you wish to withdraw from the contract)

• To: [ name entrepreneur]

[ geographical address entrepreneur]

[ fax number entrepreneur, if available]

[ e-mail address or electronic address of entrepreneur]

• I/We* share/share* you hereby, that I/we* our agreement concerning

the sale of the following products: [designation of product]*

the delivery of the following digital content: [designation of digital content]*

the provision of the following service: [designation service]*,

Revocation/revoking*

• Ordered on*/received on* [date order for services or receipt for products]

• [Consumer name(s)]

• [Consumer address(es)]

• [Consumer signature] (only when this form is submitted on paper)

• [Date]

* Delete what does not apply or fill in what applies.

Terms & Conditions